Centri-Force has been providing field service and repairs for all makes of industrial centrifuge for nearly 35 years. Our business is to support process installations where industrial centrifuges are used. These can be decanter centrifuges, high speed disc stack centrifuges and basket centrifuges. In many of these plants the centrifuge is a critical item and any down-time directly affects production and ultimately profitability. It is essential that plant engineering managers can rely on their service provider to bring the necessary skill, expertise and technical support when it is needed.
With over three decades in the business Centri-Force is the largest independent centrifuge service provider in the UK. We have Field Service Engineers working throughout the country supported by our workshop based engineers who can be called to site when needed. It is because of our size that we can offer round the clock support which the smaller providers are unable to guarantee.
Where centrifuges are installed in critical processes we recommend a formal Service Contract which provides our most secure level of customer support. In the event of an emergency contracted service customers will always receive highest priority which provides reassurance in these situations. Service contracts also allow us to work out and agree what spare parts and insurance spares should be held in stock just in case these are needed at short notice.
Non Contract Service Support
Of course we are happy to provide an on-demand service and we are happy to be called in when it is convenient to fit in with production schedules. In many cases we are called to resolve a problem which then leads to a more formal arrangement later on. Others are happy just to call us in when it suits them.
Most field services are routine and straightforward. Our engineers arrive on site as scheduled and undertake the agreed scope of work in accordance with service instructions. Risk assessments will be sorted out in advance and checked on arrival. On completion of the service the centrifuge will be run up and left in production. A schedule of parts replaced and a service report is provided by our engineer noting vibration levels and highlighting any faults discovered and any remedial work that is required.
If it turns out that a major repair is required then we arrange for our own transport to bring the assembly concerned back to our workshops where we have a comprehensive machining capability complete with dynamic balancing. This allows us to effect repair here in the UK and return the unit to site as quickly as possible. For many critical processes this is a major advantage compared to sending the unit overseas to the manufacturer. Since the unit is being repaired in our workshops is much easier to witness the repair which we welcome.
We hold thousands of parts in stock at any time including most of the parts that are routinely replaced during a service. Manufactured parts are sourced directly from the centrifuge OEM. In the case of bearings, electrical components and seals we source from the OEMs who supply the centrifuge manufacturers to secure the best possible prices. Of course customers can elect to use only parts kits supplied by the centrifuge OEM, which we are happy to fit.
Emergency Call Out
Emergency call out support is always included in service contracts on a site by site basis. However, we will always come to the aid of all our customers and anyone else who needs urgent help. We know how critical it can be when a centrifuge goes down and we are well placed to assist across the UK and in Ireland.
We support all makes and types of centrifuge many of which are tabulated here. We are always keen to talk to centrifuge users about their service requirements and we know we have to be competitive.
Supported Decanter Centrifuges
Alfa Laval / Sharples / Penwalt
Supported High Speed Disc Stack Centrifuges
Seital / Reda and others
Supported Basket Centrifuges